Men's Durham Hoodie
SHIPPING
Shipping Cost
Shipping cost is charged according to order value. ( The more you order, the heavier the package will be. )
Value less than $40 : Shipping Cost $9.98
Value$40–$60: Shipping Cost $10.98
Value$60–$99: Shipping Cost $11.98
Value more than $99: You get FREE SHIPPING.
We highly recommend you buy more than $99 so you can save more.
Shipping cost for specially heavy products like tactical vest and some boots will be different from this. Shipping charges will be specified for such products on the product page.
What ship methods are used?
We use outside delivery companies (UPS, FedEx, DHL, and USPS), we can guarantee these delivery times.(Except for sudden factors)
Shipping Time
How soon will I receive my package after my order placed?
The time frame of order delivery is divided into two parts:
Processing time: 4-7 business days
Shipping time: 5-15 business days(According to the logistics method and delivery address)
Delivery days = Processing time + Shipping time
Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume.
| AREA | STANDARD |
|---|---|
| US&CA | 9-15DAYS |
| UK | 12-18DAYS |
| EU | 9-15DAYS |
| AU | 9-15DAYS |
| OCEANICA(NEW ZEALAND) | 9-15DAYS |
| REST(ASIA ERICA ISLAND ETC) | 15-25DAYS |
| CHILEBRAZIL(CNPJ/CPF/EORI NUMBER REQUIRED) | 15-25DAYS |
| SA(COLUMBIAFERU ARGENTINA)(2DN TRANSIT) | 15-25DAYS |
How can enjoy a free shipping policy?
Free shipping on orders over $99. Both shipping costs and shipping method should be subject to what is stated on the Payment Page, and this may vary for different delivery destinations.
How do I check my order status?
You can check the status of your order through the Track your order page. You will also receive periodic emails relevant updates about your order, including tracking numbers, inventory updates, etc. Or, if you have any questions, please email us at support@wildridette.com. Please allow 24-48 hours for a response from our customer service team.
Should I enter my mobile telephone at check out?
It is recommended that you enter in your mobile phone number at check out to ensure smooth delivery of your order. Please keep the mobile phone unblocked, which can ensure faster delivery.
Out of stock items
If your order includes multiple items and one (or more) of the items is out of stock, we will go ahead and ship the rest of your order. We will contact you with the next steps on an out-of-stock item via email.
RETURN & EXCHANGE
We are always committed to providing you with a high-quality shopping experience. If you are not satisfied with your purchase, you are welcome to apply for a return or exchange within the following policy guidelines.
RETURNS & EXCHANGES POLICY:
I. ⏰ Order Cancellation
- 🕐You may cancel your order free of charge within 24 hours of placing it, provided the items have not yet been shipped.
- 🚚If the order has already entered the shipping process, it cannot be cancelled. Please contact our customer service team as soon as possible for assistance.
II.📅 After-Sales Service Period
- ⚠️If you receive a defective/damaged/incorrect item, please contact customer service within 24 hours of receipt.
- 📦You may apply for a return or exchange within 20 days from the date the logistics tracking shows "Delivered".
- ❗ Requests submitted beyond these timeframes cannot be accepted. Thank you for your understanding.
III. 📞How to Apply for Returns & Exchanges
- 💬 Step 1: Click the "Customer Service" icon on our website.
- 📝 Step 2: Provide your Order Number, Contact Email, and a description of the issue.
- 📸 Step 3: Include photos of the item (showing the problem and packaging) to speed up the process.
- 📬 Step 4: After review, we will email you the return address and instructions.
IV. ✅ Eligibility for Returns & Exchanges
To be eligible, returned items must meet all of the following conditions:
- 👚 Unused: No wear, washing, or damage.
- 🏷️ Tags Attached: All original tags and labels intact.
- 📦 Original Packaging: Including dust bags, gift boxes, etc.
- ✨ Good Condition: Free of stains, odors, or alterations.
- 🚫 Items not meeting these criteria may be refused. Thank you for understanding.
V. 🔄 Return & Exchange Process
🔄 Return for Refund:
- 📞 Contact customer service to apply.
- 📨 Submit your order info and item photos.
- ✅ Get Approved and receive return instructions.
- 📤 Ship the item back (you cover shipping costs).
- 💸 Receive Refund within 3 days of inspection.
🔄 Exchange for Another Item:
- 📞 Contact customer service to request an exchange.
- 📏 Provide the new size/color you want.
- 📦 We Ship the replacement after stock confirmation.
VI. 💳 Refund Instructions
- ⏱️ Refunds are processed within 3 business days after we receive and inspect the return.
- 💳 Credit Card: Refund posted in 7 business days (varies by bank).
- 📊 PayPal: Refund credited to your account within 48 hours.
VII. ⚠️ Return Shipping & Costs
- 💳 Customer-Paid: You cover return shipping, taxes, and customs fees.
- 🚚 Trackable Shipping Required: Keep your tracking number safe.
- 🚫 No COD: We do not accept "cash on delivery" returns.
Important Notes
- 🚫 Non-Returnable Items: Customized goods, intimate apparel, and clearance items may be final sale (as marked).
- 👀 Check Before Mailing: We are not responsible for non-company products sent to us.
- ❓ Questions? Contact our customer service team for help!
Thank you for your understanding and support. Happy shopping! 🛍️
PRODUCT CARE
Keep your Wildridette items in top condition with our expert care guidelines, designed to maximize quality and longevity. Visit our resource hub for all the advice you need to make the most of your purchases.
Machine Wash:
1. Separate white, dark, and colored linens. For best results, turn linens inside out and wash them separately from other fabrics. It’s important to avoid mixing heavy items like jeans, hoodies, or towels in a load with linen textiles. You can use laundry bags to safeguard your linen items from the stress of washing. These bags provide an extra layer of protection, ensuring your clothes have enough room to move freely without causing unnecessary creasing and tangling with other items.
2. Wash in lukewarm water (<40°C/104°F). High temperatures may cause shrinkage of up to 10% and weaken the linen fiber.
3. Use the gentle machine cycle and don’t overload your washing machine.
4. Use mild detergent formulated for delicate fabrics. Avoid detergents that contain substances like Sodium Borate, Sodium Hydroxide, Cellulase, Protease, and Amylase. Don't bleach.
Hand Wash:
1. Fill a small container (bucket or sink) with lukewarm water and add about a teaspoon of mild detergent.
2. Submerge the linen garment in lukewarm water and let it soak for about 10 minutes.
3. Gently swish the item around. Don’t wring, twist or scrub as it can stretch the fabric.
4. Drain the soapy water and rinse repeatedly until the soapy residue is all gone. Hang to dry.
